Peace of mind
Refunds & Quality
Last updated: 26 September 2026
Our quality promise — Not happy with the quality? We’ll make it right.
On this page
Your calendar is personal, but your consumer rights are not optional. Nothing here limits the Australian Consumer Law.
1. Our guarantee
If your calendar has a genuine quality problem, contact us and we will work with you on an appropriate remedy.
2. Change of mind
Because every calendar is made specifically for you, we do not normally accept change-of-mind returns once production has started. This does not affect rights that cannot be excluded under Australian Consumer Law.
3. Quick cancellations
Contact us as soon as possible. If production has not started, we will reasonably try to cancel or correct the order. Once personalised production begins, cancellation may no longer be possible.
4. Human quality review
A person reviews all thirteen images before printing. We check for obvious generation errors and production suitability, while recognising the artistic variation described in our Terms & Conditions.
5. Tell us about a problem
Please tell us within 30 days of receiving the order where possible so we can investigate quickly. This request does not shorten or remove any statutory right or longer period that applies under Australian Consumer Law.
6. Problems we cover
Contact us about defects, transit damage, an error against the approved order, incorrect quantity, missing items or a parcel that has not arrived.
7. What we may ask for
Please include your order number, a clear description and clear photographs of the calendar, packaging, shipping label and damage where relevant. We ask only for evidence reasonably needed to assess the issue.
8. Normal variation
Small differences in colour between screens and print, minor trimming variation, and reasonable artistic differences in clothing, pose, lighting, environment or likeness are not necessarily defects. They do not limit remedies where the product fails a consumer guarantee.
9. Available solutions
Depending on the issue and your legal rights, we may remake artwork, reprint, replace or refund. For a major failure, you are entitled to the remedy choices provided by Australian Consumer Law.
10. Lost parcels
Estimated delivery is 2–7 business days, with free tracked shipping Australia-wide. We will check tracking and work with the print and delivery providers. If a parcel is confirmed lost, we will provide an appropriate replacement or refund in line with your rights.
11. Address and collection issues
We may charge reasonable costs for redelivery or replacement where the address supplied was wrong, access information was missing, or a parcel was uncollected or refused. We will assess each case fairly and this does not affect remedies for our error or a covered failure.
12. Later damage
We are not responsible for damage caused after delivery by misuse, unsuitable hanging, moisture, heat, alteration or ordinary wear. Manufacturing faults remain covered as required by law.
13. How refunds are paid
Approved refunds are returned to the original payment method. Processing time after approval depends on Shopify, the payment provider and your financial institution.
14. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The remedies in this policy operate alongside those guarantees.